Click & Collect
What is Click & Collect?
Click & Collect is a free service that allows you to shop on our website and then conveniently collect your order from our Dubai Festival City store.
Do I need to pay an additional amount to use Click & Collect?
Not at all! Click & Collect is a free service.
How do I know when to collect my order?
We will send you an email and SMS to let you know that your order is ready for collection. You can then head to our store to collect your order.
How much time do I have to collect my order?
From the time you receive our email and SMS notifying you that your order is ready, you will have 14 days to collect from our store.
What do I need to bring when collecting my order?
You will be asked to present your order number (which you can show through the SMS or email we sent to notify you that your order is ready for collection) and your debit/credit card used for the payment.
Can someone else collect my order on my behalf?
Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following:
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An authorization letter written and signed by you
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A copy of your valid Emirates ID, passport or driving license
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The order number (indicated in the order confirmation SMS or email we sent you)
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Valid Emirates ID, passport or driving license of the person collecting
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A copy or the original card used for the purchase