Registering a Watsons account is so easy! Simply provide your details on our Register/Log in page. Click Continue and we'll send your Login code to your account.

We’re sorry, but that’s not possible because your existing email address is linked to all your account details. If you’d like to use a different email address, then you’ll need to create a new Watsons account.

Yes, of course! Just log in to your account, click Profile and go to Addresses. Now, you can add or edit your shipping addresses.

Your Order history will give you plenty of information! This is where you can check in on current order statuses, access your digital receipts, print them or re-order previously ordered items.

Yes, you can, by choosing to checkout as a guest. However, we will still need a few details from you like your contact number and address, so we can process your order and know where to send it.

There are several reasons why you may face problems logging into your account: Make sure to login using the same email address that you registered with. If you’re still facing other problems signing into your account, our Customer Service team would be happy to help. You can get in touch through the Contact Us form on our website. You can also email us at care@watsons.sa and we'll assist you as soon as we can!

While you are signed into your account, you can also view your recent orders.

There are a number of payment methods to choose from including credit/debit cards, Mada, Apple Pay, Tamara and Tabby.

Yes. All prices on our website are in local currency (SAR) and already include VAT.

We’re sorry this happened, but your order was canceled because we couldn’t process your payment details. If you’d like to place a new order, please make sure to check the following details first to ensure your order goes through: The card details saved in your account must have the correct information — this could involve anything from the expiry date to your name Make sure you’ve entered the right security code — that’s the 3- or 4-digit number at the back of your card

Blue cashback is credited only after order is delivered or collected.

We ship across Saudi Arabia - be it in Abha, Riyadh, Jeddah or Arar.

We currently offer Standard delivery service which will take 1-3 business days within Riyadh. Delivery to other cities will take 5-7 business days.

Delivery is FREE for orders SAR 100 and over. Otherwise, you will be charged SAR 20 for delivery.

We will send you an email when your order has been shipped. We will also give you a call to arrange the most suitable time to deliver your order.

Yes, you can. Just email us at care@watsons.sa and provide the new shipping address you would like us to ship to.

We might ask for a valid ID so please be ready to present either your National ID or passport.

Definitely! He or she will only need to present either their National ID, or passport.

Click & Collect is a free service that allows you to shop on our website and then conveniently collect your order from our store in The View Mall.

Not at all! Click & Collect is a free service.

We will send you an email and SMS to let you know that your order is ready for collection. You can then head to our store to collect your order.

From the time you receive our email and SMS notifying you that your order is ready, you will have 14 days to collect from Watsons The View store.

You will be asked to present your order number (which you can show through the SMS or email we sent to notify you that your order is ready for collection) and your payment card used for the payment.

Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following: An authorization letter written and signed by you A copy of your valid National ID, passport or driving license The order number (indicated in the order confirmation SMS or email we sent you) Valid National ID, passport or driving license of the person collecting A copy or the original payment card used for the purchase

From the time of shipping or collection, you will have 14 days to return your purchase, as long as it meets our return policy.

We always work towards delivery that’s 100% accurate while ensuring that each product is in perfect condition when it reaches our customers. In case of errors, however, we’d be more than happy to give you a refund if the following conditions are met: A product(s) was found to be defective or damaged upon delivery An incorrect product was delivered A delivered product(s) is different from what was described online A product(s) was near its expiry or has already expired when delivered A product(s) was in the initial order but was not delivered

All products for return must comply with the following terms & conditions: Product(s) must be in its original, unused purchase condition Packaging of each product must be unopened and not defaced in any manner Product(s) must be accompanied by a proof of purchase such as a receipt or tax invoice All paperwork, parts and accessories that was delivered with the product(s) must also be returned If the product(s) was purchased as part of a set, pack or bundle, all other product(s) in the set, pack or bundle must also be returned

We’ll offer your refund via your original payment method. If you paid online, your refund will be credited to the bank/credit card used for payment.  

Products that are labelled as non-returnable and/or non-refundable on our website cannot be returned and refunded.

We’ve made it as easy as possible to return any unwanted products. You can either return it at any of our stores in the KSA or arrange a pick up of your products. You can also send us an email at care@watsons.sa.

The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return.

Yes, you will. Just make sure to also present a proof of purchase, such as your receipt or tax invoice.

Unfortunately, you will not be able to get a refund for your shipping fee. In case you need more clarification on this, you can send us an email at care@watsons.sa.

If you think you received your refund in the wrong amount, please get in touch with us at care@watsons.sa and we will be happy to help you.